Zoho Assist is a cloud-based remote support software that helps us to establish a secure connection with a remote desktop. We support remote customers located anywhere through attended remote support sessions without any prior installation and manage remote computers through unattended remote access sessions anytime. We can also access Android devices and support from mobile devices.

When you need assistance, contact us via phone or email and we will send you a session id number you enter at the top of the page or you can click on the link in the email. You simply enter the code to join the session — no complicated setup and no permanent software installation for one-off support.

Once connected, you remain present at all times and can see everything happening on your screen. RemoteAccessNI can only view or control your device after you explicitly approve access, and you can end the session instantly whenever you choose.

Yes, connections are possible between any combination of operating systems at the remote end (Windows to Mac (or) Mac to Windows (or) Linux to Mac / Windows). 

Conventional Remote Desktop Software require IP address, computer credentials, and network configurations to initiate a remote support session. But with our software, you can join a remote support session, provided your computer is connected to the internet. It works across all major firewalls, proxies or NAT.

To conduct remote support / unattended access sessions – Technician end:

No, there is no need to pre-install any software. You will be prompted to run a light-weight application, when you accept an invitation to join a session.

Yes, it is absolutely secure. 

The remote support system uses industry-standard encryption such as that used by banking to protect all data during a session. Each connection is secured with unique session credentials and can only be accessed by authorised RemoteAccessNI technicians.

Your privacy is central to how we work — we cannot access your device without your permission, we never ask for banking details or private passwords, and once the session ends, remote access is fully closed.

At Remote Access NI, our pricing reflects professional, security-focused remote support — delivered efficiently and without unnecessary overheads.

Ad-hoc remote support is charged at £30 per hour.

Because support is delivered remotely, there are:

• No call-out fees

• No travel costs

• No inflated contractor rates

• No hidden charges

You benefit from direct access to experienced IT support at a straightforward, competitive rate.

Most common issues are resolved within the hour. Where additional time may be required, this is discussed and agreed before work continues — ensuring full transparency at all times.

Managed & Unattended Support

For clients who require ongoing system care, updates, optimisation or security monitoring, a fixed monthly support arrangement can be agreed.

Unattended access is configured securely using your chosen method and always with your authorisation. This allows maintenance to be carried out efficiently, often outside working hours, with minimal disruption.

Payment Methods

Payment can be made securely via:

• Bank transfer

• PayPal

• Secure online payment link (for subscriptions or card payments)

For first-time clients:

“Payment is required before the remote session begins.”

We will send you:

• A PayPal invoice

• A secure payment link (Stripe)

• Or request bank transfer before booking

Once payment clears → we can start the session.

Our approach is simple — professional IT support, fair pricing, and complete transparency.

Remote Access NI

1. Services

Remote Access NI provides remote IT support and maintenance services to home users and small businesses. Services may include troubleshooting, malware removal, software installation, system optimisation and unattended maintenance where agreed.

All services are delivered remotely using secure remote access software.

2. Authorisation

By requesting support, you confirm that:

• You are the device owner or authorised user.

• You grant permission for Remote Access NI to access your device for agreed support purposes.

Unattended access will only be installed with your consent and may be removed upon request.

3. Fees & Payment

Ad-hoc remote support is charged at £30 per hour.

• First-time clients must pay in advance.

• Time is calculated from the start of the session.

• Ongoing clients may be invoiced upon completion unless otherwise agreed.

Managed or subscription services are payable in advance.

Payments may be made via bank transfer, PayPal, secure online payment link, or agreed recurring payment method.

Non-payment may result in suspension of services.

4. No Guarantee

While reasonable care and skill will be exercised, Remote Access NI does not guarantee:

• That all faults can be resolved

• Compatibility of third-party software or hardware

• Protection against future system issues

Some problems may require on-site repair or hardware replacement.

5. Data & Backups

You are responsible for maintaining appropriate data backups.

Remote Access NI accepts no liability for:

• Data loss

• Corrupted files

• Pre-existing malware damage

• System failure beyond our control

6. Limitation of Liability

To the maximum extent permitted by law, liability shall be limited to the fees paid for the relevant service. Remote Access NI shall not be liable for indirect or consequential loss.

Nothing in these terms limits liability where exclusion is not permitted under UK law.

7. Acceptable Use

Services will not be provided for unlawful activities, copyright infringement, software piracy, or unauthorised system access.

8. Governing Law

These Terms are governed by the laws of Northern Ireland and the United Kingdom.